Bellevue Healthcare
Lift Chair Sorting Module
Project Overview
When customers of Bellevue Healthcare visit the Lift Chair category of the website, there are 24 options to choose from. These types of chairs help those who have a hard time getting up from a chair. Not only do they provide this functionality, but they are designed similar to popular recliners. These features range from positions, heating, fabric types, and different sizes.
PROBLEM
I decided to add functionality to this page of the website that sorts by the type of features that the lift chair has. My solution was to find the top filters that users would find useful to pick a chair.
SOLUTION
TOOLS
Design Process
01 Empathize
I chose card sorting to collect information from customers and employees to decipher which categories would be the most effective for future users.
Card Sorting
02 Define
Once I collected data from the card sorting, I was able to create a site map for this module.I finalized the top filters to be position, fabric, size, and extra features.
Site Map
03 Ideate
By creating the site map, I had a better idea of how the module was going to be laid out. This wireframe is a bit more detailed to help continue the process and create the final design.
Wireframe
04 Usability Testing
Method: remote, moderated one-on-one
Participants: 5
Age Range: 30-50
OVERVIEW
How long did it take for a user to find a chair that they wanted?
Do the filters help the user make a decision?
How long does it take for a user to find the seat position descriptions?
Do the users understand the types of fabrics?
LEADING QUESTIONS
Users found that there were too many types of fabrics and didn’t know how to decide which one to choose. This led me to shorten the amount of fabrics to the main types that these brands provide.
At first, users didn’t understand the types of seat positions until they clicked on the actual lift chair to read the description. The manufacturers already have a guide made with the descriptions of each position, so I decided to add it above the position filter.
Insights
Takeaways
In the Empathize part of the design process, I used a research method that was new to me. This project helped me learn more about the process of card sorting. I found this method very useful and now know which types of projects to use this for. This project also helped me practice the functions of WordPress to create the filters for this module.